Television Retransmission Tower - Update

Published on Sunday, 20 March 2022 at 4:48:29 PM

Update -Television Retransmission Service

To all residents that have been affected by the continued disruption to the service, I would like to extend our sincere apologies and provide you with further clarification and an update on what steps have been taken to rectify the damage to the tower.

In mid February, components on the tower were subject to damage from an electrical storm and damaging winds which left many households without a television service for several days. Our service provider (N-Com) was able to replace the damaged parts relatively quickly and all was assumed rectified at that point. Following on, we heard from several residents that their service was still not completely restored.

On subsequent investigation and on-site testing, we discovered further damage which wasn’t obvious during the technician’s initial visit. Panels essential to ensuring clear transmission were found to have internal damage. This damage is unusual but can occur when a transmission tower takes a direct hit during an electrical storm. In this instance, this is what we can only assume has occurred.

We are relieved to have been told late last week that the replacement panels have arrived in the country following delays in shipping from overseas, exacerbated by extreme flooding disasters in Queensland where our service provider is stationed. We have been in constant contact with N Com to make sure they prioritise the reparation work.

We will endeavour to keep you informed going forward now that we have something concrete to work towards with the parts finally in the country. You may have been told about the challenging logistics in accessing the tower however, I want to assure you that the team is prepared and have taken all necessary steps to ensure the safety of the crews concerned. I trust you will appreciate we have a legal and moral obligation to ensure the safety of our own team, in addition to the safety of any service provider working on our property and equipment.

Once again, please accept our sincere apologies for this disruption. Thank you for your patience and understanding while we work towards rectifying this problem for you. We do empathise with our community as we have also experienced the same disruptions to service at home. We are working not only to resolving this current problem, but also on ways in which we can improve the reliability of the service in the long-term.

Please do not hesitate to contact us on 9671 2500 or via email: if we can provide any further information or assistance.

Stuart Taylor
Chief Executive Officer

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